General Terms and Conditions of the Reseller Programme
General Terms and Conditions of the Reseller Programme

1. INTRODUCTORY PROVISIONS

1.1. These Rules of the Reseller Programme (hereinafter referred to as the “Rules”) govern the mutual rights and obligations of the contracting parties – Webglobe, a.s. as the Provider (hereinafter referred to as the “Provider”) and a natural or legal person as the Partner (hereinafter referred to as the “Partner”) within the reseller system operated by the Provider on the website webglobe.com/partner.

1.2. The contracting parties enter into a contractual relationship concerning:

• mediation of registration of second- and higher-level domain names on the internet in central domain name registries (and other services related to domain names)
• provision of web hosting services
• provision of e-mail services
• provision of cloud services
• provision of other related services by the Provider to the Partner

These Rules shall enter into force and effect on 1 March 2023. On this date, the previous Rules shall be repealed.

2. CONCLUSION OF THE AGREEMENT

2.1. By registering in the reseller system at webglobe.com/partner, the Partner accepts these Rules and the Provider’s Terms and Conditions published at webglobe.com/terms. The registration form includes the Partner’s billing, mailing and contact details, for which the Partner is responsible for accurate completion. Upon successful registration and activation, the new reseller account is ready for use.

2.2. After logging in to their account at webglobe.com/partner, the Partner submits an order in electronic form. The order contains a specification of the requested services. The data provided by the Partner in the order is considered accurate by the Provider.

3. GENERAL CONDITIONS

3.1. Virtual provider (virtual) – the Partner purchases web hosting services from the Provider at a discount compared to the prices listed in the Provider’s price list on webglobe.com. The Partner either uses these web hosting services themselves and/or provides them to their clients (the Partner’s end customers). The amount of the discount depends on the Partner’s turnover, generated by web hosting and cloud services; exact conditions are stated on the page webglobe.com/partner. The turnover is calculated based on the list price of the service as stated in the Provider’s price list on webglobe.com.

3.2. The discount applies to orders of domain names, web hosting and cloud services offered on webglobe.com/partner. It does not apply to other web hosting or server hosting services of the Provider, supplementary services, or individually agreed web hosting services.

3.3. In relation to their clients, the Partner acts as the service provider.

3.4. Support and problem resolution regarding domain registration and provision of web hosting services always follows this chain: Provider ↔ Partner ↔ Client. If a Partner’s client contacts the Provider directly, they will be referred to the Partner, who is obliged to resolve the client’s issue. If the client’s issue exceeds the Partner’s capabilities or capacity, the Partner will contact the Provider for necessary assistance.

4. REGISTRATION OF DOMAINS, RENEWAL OF REGISTRATION AND WEB HOSTING SERVICES

4.1. Registration of domains, renewal of registration and web hosting services are governed by the Provider’s Terms and Conditions published at webglobe.com/terms. The Partner is obliged to familiarize themselves with these terms.

4.2. The registration rules for individual top-level domains (TLDs) vary, and the Provider may request additional information or documents from the Partner as required by the registrar of the relevant TLD. For successful domain registration, the Partner must obtain the required information from their customer as soon as possible and provide it to the Provider.

4.3. The Partner acknowledges that the rules of specific TLDs may change over time. They must accept these changes or cancel the affected domains (if they conflict with the new rules). The Provider will inform the Partner about changes on the page webglobe.com/partner or via e-mail.

5. PRICES AND PAYMENT METHODS

5.1. The Provider’s price list is published on the Provider’s website. The price list with the applied partner discount is available to the Partner after logging in at webglobe.com/partner.

5.2. The Provider charges the fee for registration and/or web hosting by a proforma invoice with a due date of 14 days from issue. The Partner acknowledges that the due date of the proforma invoice for domain registration may not fall within the period before the end of the domain registration term, especially in cases of invoice adjustments or merging of proforma invoices. The Partner should make the payment so that it is credited to the Provider’s account before the domain registration period ends; the Provider is not responsible for domain malfunction in case of late payment.

5.3. The proforma invoice is sent electronically to the Partner’s contact e-mail address. The Partner has the right to request a paper version, which is subject to a fee according to the Provider’s price list. The Partner is obliged to use the variable symbol stated on the proforma invoice when making payment. If the variable symbol is not stated, the Provider is not responsible for any issues arising and the Partner bears any additional costs related to delayed payment of the registration fee. The Partner is also required to pay the full amount stated on the proforma invoice; otherwise, the Provider is not responsible for any resulting problems.

5.4. If a proforma invoice for web hosting services is issued more than 2 months after the due date and the Partner does not pay it despite repeated reminders, the Provider has the right to delete all data related to the relevant web hosting service from its server.

5.5. The Provider allows the Partner to merge multiple issued proforma invoices so that the Partner can pay them with one payment using one variable symbol. The Partner should use this option if circumstances allow.

5.6. Payment can be made by bank transfer to the Provider’s account, direct deposit to the Provider’s account, credit card, or PayPal.

5.7. To simplify payments and allow automatic domain renewals, the Partner may also use a credit account. The credit can then be used for automatic or manual payment of all issued proforma invoices in the Partner’s account.

6. RIGHTS AND OBLIGATIONS OF THE PARTNER

6.1. The Partner is obliged to provide the services ordered from the Provider to their clients in a manner that in no way damages the good reputation of the Provider.

6.2. The Partner must regularly check the list of domains under their management (client list) and keep it up to date.

6.3. If the Partner or their client no longer wishes to use any of the ordered services, the Partner is obliged to immediately inform the Provider.

6.4. If the Partner requests the termination of any ordered service, they must specify the exact termination date of the service. Otherwise, the Provider will terminate the service after the prepaid period ends, after verifying the Partner’s request.

6.5. The Partner is obliged to keep their contact, billing, and mailing details listed in their partner account at webglobe.com/partner up to date and accurate.

6.6. The Partner must secure access credentials to their partner account to prevent theft and/or misuse. The Provider bears no responsibility for any consequences resulting from improper security of the Partner’s access credentials.

6.7. The Partner is required to ensure the use of ordered services in accordance with section 12 of the Provider’s Terms and Conditions (webglobe.com/terms).

6.8. The Partner must not require their clients to communicate directly with the Provider.

7. RIGHTS AND OBLIGATIONS OF THE PROVIDER

7.1. Based on the Partner’s registration on the Provider’s website, the Provider shall enable the Partner to use the reseller programme and the associated services and benefits.

7.2. The Provider undertakes to maintain the reseller system in a condition that allows its use by the Partner and to gradually expand and supplement the provided functionality.

7.3. All requests related to domains on the Partner’s account and the services linked to them shall be carried out by the Provider only after verification with the Partner. If a verified request is sent directly from the Partner’s account at webglobe.com/partner, no further verification is required and the Provider considers the request authorised by the Partner.

7.4. In the event that a Partner’s client requests the Provider to transfer their domain or service under the management of another Partner (or directly under the Provider’s management), the Provider shall verify this request with the Partner who currently has the domain or service on their account. Without the consent of this Partner, the Provider is not authorised to transfer data stored in the domain’s space and may only transfer the management of the domain itself.

7.5. The Provider is not authorised to contact the Partner’s clients directly or communicate with the Partner’s clients.

7.6. If the Partner repeatedly breaches any provisions of these Rules despite warnings from the Provider, the Provider may cancel the Partner’s registration in the reseller system at webglobe.com/partner, terminate cooperation with the Partner, and discontinue the provision of ordered services.

8. DURATION OF THE AGREEMENT

8.1. The agreement becomes effective upon the Partner’s registration in the reseller system and is concluded for an indefinite period.

8.2. Both parties may terminate the agreement in writing. The notice period is 3 months and starts from the date of proven delivery of the written notice of termination to the other contracting party.

8.3. The Provider reserves the right to withdraw from the agreement with immediate effect if the Partner seriously or repeatedly breaches the provisions of these Rules, especially point 6, or if the Provider can no longer provide the service for serious reasons. The withdrawal becomes effective on the day it is delivered to the Partner.

9. FINAL PROVISIONS

9.1. Conditions not agreed upon in this Agreement shall be governed accordingly by the Provider’s Terms and Conditions, which both contracting parties undertake to comply with.

9.2. The Agreement may be amended based on mutual agreement of the contracting parties exclusively in writing, in the form of an addendum, numbered in sequence.